Important Information

Shipping and Exchanges

Product Description

PAD Outdoor attempts to be as accurate as possible. However, PAD Outdoor neither represents nor endorses the accuracy or reliability of any product description, message, blog, opinion, statement, or other information displayed or distributed through the Website. You acknowledge that any reliance upon any such message, opinion, statement or information shall be at your sole risk. PAD Outdoor reserves the right, to correct any errors or omissions in any portion of the Website without notice. PAD Outdoor shall not have any duty to correct any errors or omissions in any portion of the Website. If a product offered by PAD Outdoor itself is not as described, your sole remedy is to return it in it’s unused condition.

Order Processing

PAD Outdoor will process your order within 1-4 days of receiving your complete information.

Payment Options currently accepts PayPal, visa, mastercard, and american express credit cards. You can safely enter your credit card number via our secure server, which encrypts all submitted information.


Prices and availability of products and services are subject to change without notice. We make our best efforts to price our products correctly, however, pricing and stock availability may be incorrectly stated.

PAD Outdoor will correct errors where discovered and reserves the right to revoke any stated offer. PAD Outdoor reserves the right to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PAD Outdoor will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. By placing an order with, the customer agrees that PAD Outdoor will be the final arbiter of any discrepancy.

General Returns Policy - Store Credit and Exchange Only

Customer satisfaction is very important to us. In the event that any unused, undamaged, regular priced item does not meet your expectations, it may be returned for credit (less shipping costs) or exchanged, subject to item availability. PAD Outdoor will provide adequate packing and is not responsible for items damaged during shipping. We will pay the shipping cost if the return is a result of our error. Items should be returned in their original product packaging, with no signs of use.


If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 15 days of receipt.  We will issue a full credit (excluding original delivery charge) upon receipt, or the item can be exchanged for a different style or color if specified. Please note return instructions and expected timeline below.

To make a return, please follow the instructions below:

  1. Email us at to request a return authorization. Please include RETURN REQUEST and Invoice Number in subject line of the email.

  2. Once you receive a response email, provide all necessary information and return the product as instructed.

  3. You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that will insure your goods and one that provides package tracking to avoid delays.

  4. The returned package must be shipped back to the PAD Outdoor warehouse address stated on the return authorization form only.

  5. Please ensure that the parcel containing the returned items is clearly marked and securely sealed.


For exchange or returns for store credit please follow "How to exchange an item" instructions. Once we receive the returned shipment we will process your requested exchange. In case the goods are not available for an exchange, you will be credited for the full amount of the product.

In case of return, shipping costs are the customer’s responsibility.  Please note that a package refusal does not suffice as a request for a return. PAD Outdoor reserves the right to decline your return if these Sales Conditions are not met. Please contact us if you’ve any concerns or questions regarding your exchange or credit.


We currently ship with the United States Postal Service. If orders are in stock they will be shipped within two days of order confirmation. If order is not currently in stock please allow 4-6 weeks for delivery. We will notify you if the item is not currently in stock. If you have any difficulties placing international orders please contact Please note that PAD Outdoor is not responsible for any customs fees or import taxes that may be added when shipping to locations outside of the United States.

Terms and Conditions

Limitation of Liability

Under no circumstances including, but not limited to, negligence, shall PAD Outdoor be liable for any direct, indirect, incidental or consequential damages including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if PAD Outdoor or its authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall PAD Outdoor’s total liability to you for all damages, losses or causes of action exceed one hundred dollars ($100) or the amount of a complete refund for goods or services purchased using the website, whichever is greater.

California Law and Jurisdiction

This Agreement and the interpretation of its terms shall be governed and construed in accordance with the laws of the State of California, without regard to its conflicts of laws rules. When this Agreement permits litigation, the parties consent to the exclusive jurisdiction of the federal and state courts in San Francisco County, San Francisco.


You hereby agree to indemnify, defend and hold PAD Outdoor, and all of its owners, shareholders, employees, information providers, and affiliates, collectively, harmless from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of your breach of this Agreement or the foregoing representations, warranties and covenants including, without limitation, attorneys fees and costs. You shall cooperate as fully as reasonably required in the defense of any claim. PAD Outdoor reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In any event, you shall not settle any matter without the written consent of PAD Outdoor. By using, browsing, ordering and/or accessing, you have acknowledged that you have read, and understand the terms and conditions of all applicable policies including but not limited to: Order Processing, Shipping Policy, Returns and Exchange Policy, Payment Policy, Privacy Policy and Terms of Service. Furthermore, you agree to comply with applicable laws and regulations.

Conditions of Use

These conditions constitute your agreement with PAD Outdoor with respect to the website. You must agree to abide by all of the terms and conditions contained in this Agreement in order to use the website. PAD Outdoor reserves the right to change, modify, add or remove any portion of this Agreement, in whole or in part, at any time in its sole and absolute discretion. You should visit this page from time to time to review the most current version of these terms and conditions because they are binding on you. Your continued use of the Website after any changes have been made shall be deemed your acceptance of the changes. When you visit or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.